This theme selling out on at ThemeForest. So that we need to follow their rule first. Here we like to request you to check this link first where maximum refunds information are available – https://themeforest.net/page/customer_refund_policy
We follow the rules of Envato but something we mention extra. because some times a fraud situation we faced. So that I think we need to mention how we approved the refunds.
- Please provide a specific rule that why we refund you?
- We are failed to fix your issues
- You don’t download the items.
- You don’t like the support team behaviour.
A theme is built by an author with a lot of hard works. So please give the right value of themes and don’t go with any fraud things. So you and I both are happy with Victim WordPress themes.